Brand Trust At 19bay, we passionately believe in keeping our customer's interest on top of everything else. Our day begins and ends with the aim of keeping our customers happy and with that goal in mind we promise you our Band of Trust.Band of Trust comprises of our values with which we aim to consistently deliver a trusted shopping experience to all our customers: # Our aim is to provide you with a wide selection of products across categories. # We strongly believe that a good shopping experience is not fully delivered until the products and services sold are competitively priced. Hence, we encourage merchants to offer products at the most competitive price # 19bay does not permit merchants to sell duplicate, spurious, knock-offs or grey channel items. Merchant guarantee to sell only genuine products to customers through 19bay.com. All Merchants listing their products on 19bay.com are required to enter into an agreement to list and sell only genuine products. # Shipping is an integral part of online shopping and we strive to provide you with hassle-free shopping experience. We together with our courier partners try to ensure that your products are delivered on time & in good quality packaging with you being informed at every stage of your order through proper communication channels # We at 19bay.com strive hard to make your shopping experience a pleasant and memorable one. With our second to none customer service, we promise to stand by you in every situation and provide you with the best services. # As a marketplace, ShopClues runs a very comprehensive Buyer Protection program so that buyer is 100% protected and experiences trust and comfort for online shopping at Shopclues.com. At ShopClues, trust is the foremost thing for each transaction. To extend this trust to buyers, we offer Buyer Protection, which is based on four trust pillars i.e. Product Guarantee, Payment Security, Reliable Merchants, and Easy Replacement/Return. At Shopclues.com, we believe that customer satisfaction is the key and therefore we stand byevery merchandise bought from us. We will replace any order within 10 days of delivery, with free return shipping if you received the product which is not as per the specifications ordered by you, such as: • Wrong Size • Wrong Colour • Wrong Style • Wrong Quantity • Dead on Arrival • Missing Parts/Accessories • Defective, Or • Significantly different from the description given by the merchant. However, please make sure that the merchandise has not been used/worn or altered and is accompanied by its original price tag and packing slip. Our Band of Trust is woven into every fibre of our team, and if you ever need more information on anything please feel free to contact us. # However, please make sure that the merchandise has not been used/worn or altered and is accompanied by its original price tag and packing slip.
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